Policy and customer care
At Illume Hair Collective, your satisfaction is our priority. If you're not completely happy with the results of your service, please reach out to us.
Contact us at hello@illumehaircollective.com.au or 0403 553 485 within 7 days of your appointment, and we’ll do our best to make it right.
To ensure the best long-term results, we recommend using professional hair care products tailored to your hair's needs.
Frequently Asked Questions
Please reach us at hello@illumehaircollective.com.au or call 0403553485 if you cannot find an answer to your question.
We are open Tuesday through Saturday and late nights Wednesdays!
Yes, we do accept walk-ins, but we recommend making an appointment to ensure availability.
We offer haircuts, coloring, highlights, balayage, keratin treatments, and more.
we use Redken and Matrix for all our professional colour services. For haircare, we proudly use NAK and ROH- A Luxurious, Australian made brand that not only looks pretty but leaves your hair felling the best.
You can book though our website or call us on 0403 553 485 or even come in salon!
Absolutley we can! We offer our signature scalp ritual treatment as an add on service and we also have ROH haircare products available for purchase to keep your scalp feeling fresh at home.
For most appointments, there's no need to wash hair right before-but we do recommend its not excessively dirty.
If your booked in for event styling though, please arrive with freshly washed and completely dry hair (washed the night before). This gives the best foundation for styling and ensures longer lasting results.
Our Partners
