Hair Salon Policies
At Illume Hair Collective, your satisfaction is our priority. If you're not completely happy with the results of your service, please reach out to us.
Contact us at hello@illumehaircollective.com.au or 0403 553 485 within 7 days of your appointment, and we’ll do our best to make it right.
To ensure the best long-term results, we recommend using professional hair care products tailored to your hair's needs.
Frequently Asked Questions
Please reach us at hello@illumehaircollective.com.au or call 0403553485 if you cannot find an answer to your question.
We are open Tuesday through Saturday and late nights Wednesdays!
Yes, we do accept walk-ins, but we recommend making an appointment to ensure availability.
We offer haircuts, coloring, highlights, balayage, nanoplasty treatments, and more.
We use L'Oreal for all our professional colour services and product range.
You can book though our website or call us on 0403 553 485 or even come in salon!
For most appointments, there's no need to wash hair right before-but we do recommend its not excessively dirty.
If your booked in for event styling though, please arrive with freshly washed and completely dry hair (washed the night before). This gives the best foundation for styling and ensures longer lasting results.
- Payments for hair services are non-refundable.
- This includes, but is not limited to, haircuts, colour services, chemical services, styling, and treatments.
- We stand by the quality of our work. If you are not satisfied with the result of your service: You may request a complimentary redo within 7 days of your original appointment.
- Redo appointments must be scheduled with the same stylist who provided the initial service, unless otherwise approved by management.
- The redo service must address the same issue discussed at the original appointment.
- Changes of mind, new styles, additional colour, or service upgrades will be charged at the regular rate.
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